Effective Date: Jul 2, 2023

Thank you for choosing Quilici Essentials. We are committed to providing you with a graceful and seamless shopping experience. Please review the following information regarding our shipping and returns policy:

Shipping Information:

1. Shipping Destinations: We currently ship products out of Canada. Please note that international shipping availability and rates may vary. Please refer to our Contact Us section for specific inquiries regarding international shipping.

2. Order Processing Time: Once your order is successfully placed, please allow 1-3 business days for our team to process and prepare your items for shipping. During peak seasons or promotional periods, processing times may be slightly longer.

3. Shipping Methods and Delivery Timeframes: We partner with Canada Post domestically and reputable shipping carriers internationally to ensure timely and reliable delivery of your Quilici Essentials products. The available shipping methods and estimated delivery timeframes are as follows:

• Standard Shipping: 3-7 business days within Canada

• Expedited Shipping: 1-3 business days within Canada

• International Shipping: Delivery times vary based on the destination and shipping method chosen.

4. Shipping Charges: Shipping charges are determined based on weight, dimensions, and destination of your order. The applicable shipping fees will be displayed at the checkout before you complete your purchase.

5. Order Tracking: Once your order ships, you will receive a confirmation email containing a tracking number and instructions on how to track your package.

Returns and Refunds:

1. Eligibility for Returns: We want you to be pleased with your purchase. If you are not satisfied with your Quilici Essentials products, you may request a return within 30 days of the original purchase date. To be eligible for a return, the following conditions must be met:

• Products must be in their original condition, unopened, and unused.

• Returns are accepted for products purchased directly from Quilici Essentials' official website.

• Only items that are damaged, defective, or incorrectly shipped are eligible for a return.

2. Return Process: To initiate a return, please follow these steps:

• Contact our customer support team within 30 days of your purchase to request a return.

• Provide your order number, the reason for the return, and any relevant details or photos.

• Our customer support team will guide you through the return process and provide you with a return merchandise authorization (RMA) number.

• Securely package the item along with the original invoice or proof of purchase.

• Ship the item back to us using a trackable shipping method, and retain the tracking information for your records.

• Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria.

• If the return is approved, we will process a refund to your original method of payment within 7-10 business days.

3. Non-Returnable Items: For hygiene and safety reasons, certain items are non-returnable. These include opened or used products, products without original packaging, and items purchased from unauthorized retailers.

4. Exchanges: If you received a damaged, defective, or incorrectly shipped item and would like to exchange it, please contact our customer support team within 30 days of your purchase. We will assist you in processing the exchange and provide further instructions based on your specific situation.

For any additional questions, concerns, or assistance with shipping and returns, please don't hesitate to contact our friendly customer support team. We are here to help you have the best experience.